Privacy Policy

We may collect the following categories of information:

1. Personal Information

Information that identifies or can reasonably be associated with you, including:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Emergency contact information

2. Health and Medical Information (Protected Health Information – PHI)

When you become a patient or submit medical-related inquiries, we may collect:

• Medical history
• Health conditions
• Treatment interests
• Physician notes and recommendations
• Treatment records
• Payment and billing information

This information may be protected under the Health Insurance Portability and Accountability Act (HIPAA).

3. Website Usage Information

We automatically collect certain technical information when you visit our Website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring website

This information helps us improve the Website and user experience.

4. Communication Information

We collect information you provide when you:

• Fill out contact forms
• Request consultations
• Subscribe to communications
• Contact us by email, phone, or text

5. SMS Communications and Consent

How We Obtain Your Consent

Infuze MD obtains your express consent before sending SMS (text) messages to your mobile phone. Consent may be obtained through one or more of the following methods:

• Submitting a form on our website and affirmatively checking a box agreeing to receive SMS communications

• Completing patient intake, registration, or program enrollment forms that include SMS consent

• Scheduling appointments and agreeing to receive appointment-related communications by text

• Signing program agreements or other written or electronic documents that include SMS consent language

• Providing verbal consent during phone or in-person interactions, which is documented in your record

Providing consent to receive SMS communications is voluntary and is not required to receive medical care or services.

How Your Mobile Number Is Used

If you provide consent, Infuze MD may send SMS communications related to your care and services, including:

• Appointment confirmations and reminders

• Care coordination and administrative communications

• Program-related updates, instructions, and service notifications

• Responses to your inquiries or requests

Message frequency will vary based on your interactions and care needs. Message and data rates may apply depending on your mobile carrier and plan.

Mobile Information Sharing and Protection

Your privacy is important to us. Infuze MD does not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their marketing or promotional purposes. Your mobile information will be used solely for communications directly related to your care, services, and administrative needs, and will be protected in accordance with applicable privacy and healthcare regulations.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message you receive from Infuze MD. Once you opt out, you will no longer receive SMS messages, except for confirmation of your opt-out request or messages required for administrative or legal purposes.

Assistance

If you need help or have questions about SMS communications, you may reply HELP to any message or contact us directly through our website.

This version satisfies TCPA, CTIA, and GoHighLevel/Twilio A2P 10DLC compliance requirements, including explicit non-sharing of mobile information.