Terms and Conditions

Effective Date: 12/4/2024
Last Updated: 1/1/2026

Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.infuzemd.com (the “Website”) and any services provided by Infuze MD (“Infuze MD,” “we,” “our,” or “us”).
By accessing or using this Website, scheduling services, or communicating with Infuze MD, you agree to be bound by these Terms. If you do not agree, you should not use this Website or services.

Medical Disclaimer

Information provided on this Website is for informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment.

Use of this Website does not establish a physician-patient relationship. A physician-patient relationship is established only after:

Completion of a formal consultation, and
Execution of appropriate medical consent forms, and
Acceptance as a patient by Infuze MD.

You should always consult a qualified healthcare provider regarding medical conditions or treatment decisions.

Do not disregard professional medical advice or delay seeking care based on information from this Website.

If you are experiencing a medical emergency, call 911 immediately.

Eligibility

You must be at least 18 years of age to use this Website or consent to treatment, or have the consent of a parent or legal guardian.

Use of Website

You agree to use this Website only for lawful purposes and in a manner consistent with these Terms.

You agree not to:

Use the Website for unlawful purposes
Attempt to gain unauthorized access to systems or data
Interfere with Website functionality or security
Submit false or misleading information
Transmit malicious software or harmful code

We reserve the right to restrict or terminate access at our discretion.

Medical Services and No Guarantee of Results

Medical treatments offered by Infuze MD are individualized and outcomes vary.

Infuze MD does not guarantee specific medical outcomes or results. All treatments involve potential risks, benefits, and alternatives, which will be discussed during consultation.

Patient decisions regarding treatment are voluntary.

Financial Responsibility

Patients are responsible for all fees associated with services provided by Infuze MD unless otherwise agreed in writing.

Fees may include, but are not limited to:

Consultation fees
Treatment program fees
Medical services
Laboratory testing
Additional services requested by the patient

Payment terms will be outlined in separate financial agreements.

Infuze MD reserves the right to refuse or discontinue services for nonpayment, subject to applicable laws and ethical obligations.

Appointment Scheduling and Cancellation

Appointment availability is not guaranteed and may be subject to change.

Patients agree to provide reasonable notice for cancellations or rescheduling. Failure to provide adequate notice may result in cancellation fees, where permitted by law.

Infuze MD reserves the right to reschedule appointments as necessary.

Electronic Communications

By submitting your contact information, you consent to receive communications from Infuze MD, including:

Email communications
Phone calls
Text messages

These communications may include appointment reminders, service information, and administrative notices.

You may opt out of non-essential communications at any time.

Electronic communications are not intended for emergency use.

SMS Communications Terms and Conditions

SMS Communications Consent and Use

By providing your mobile phone number and opting in to receive SMS communications from Infuze MD, you consent to receive text messages related to your relationship with Infuze MD. These messages may include, but are not limited to:

Appointment confirmations and reminders
Scheduling updates or changes
Care coordination and administrative communications
Program-related updates, instructions, and notifications
Responses to your inquiries or requests for information
Important service or account-related notifications

SMS communications are intended to support your care and service experience. SMS messages will not be used for unrelated marketing purposes without your separate express consent.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message sent by Infuze MD. After you reply STOP, you will receive a confirmation message, and you will no longer receive SMS communications from Infuze MD unless you provide new consent.

If you need assistance, you may reply HELP to any SMS message or contact Infuze MD directly through our website or by phone.

Message Frequency and Fees

Message frequency may vary depending on your appointments, services, and interactions with Infuze MD. Message and data rates may apply according to your mobile carrier’s terms and conditions. Infuze MD is not responsible for any fees charged by your mobile carrier.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Eligibility and Supported Carriers

SMS services are available on most major U.S. mobile carriers. However, delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Privacy and Mobile Information

Your mobile phone number and SMS consent information will be used only for the purposes described above and in accordance with our Privacy Policy. Infuze MD does not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Privacy

Your use of this Website and services is also governed by our Privacy Policy, which describes how we collect and protect your information.

Intellectual Property

All content on this Website, including text, graphics, logos, images, and design, is the property of Infuze MD or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use Website content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Infuze MD shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use or inability to use the Website
Reliance on Website information
Technical errors or interruptions

Infuze MD’s total liability, if any, shall not exceed the amount paid by you for services directly related to the claim.

Nothing in these Terms limits rights that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Infuze MD, its physicians, staff, contractors, and affiliates from any claims, damages, or liabilities arising from:

Your use of the Website
Your violation of these Terms
Your misuse of services

Third-Party Services

The Website may link to third-party services or websites. Infuze MD is not responsible for the content, policies, or practices of third parties.

Use of third-party services is at your own risk.

Modification of Terms

Infuze MD reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of updated Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

Any disputes shall be resolved in the appropriate courts located in California.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Infuze MD regarding use of the Website and supersede any prior agreements.

Contact Information

Infuze MD
5720 Stoneridge Mall Road, Suite 390

Pleasanton, CA 94588
Phone: 925-690-5525
Email: info@infuzemd.com

By using this Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.